About Us

Why Choose Us

About Us

Why Choose Us

About Us > Why Choose Us

Our Strengths

Market Intelligence

In 2006, Lembah Sari was awarded a government contract to provide a Security Marking System for imported and locally produced and sold cigarettes. Since then, we have gained valuable local market intelligence, expertise, and a thorough understanding of the dynamics at which the operators of illegal trade thrive.

Technology

We offer multi-tiered security features, ranging from overt and covert to forensic levels. With our global reach of business network and international liaisons, we source innovative and cutting-edge products from their respective origins. We are constantly sourcing, testing, and further researching and developing successful niche foreign products for local markets and other suitable overseas markets.

Relevant Expertise

Our skilled team members have trained abroad and possess more than 16 years of experience in the industry. We also work closely with a leading global provider of secured authentication, identification, and traceability solutions. Together, we establish security features with digital technologies such as software and data management systems.

Customer Service

Our experienced helpdesk personnel strives to close customers’ inquiries within the Service Level Agreement (SLA). We also have the capacity to provide 24/7 on-site technical support for customers with high-volume production lines. We have qualified forensic experts and security document examiners to assist government and brand owners in authenticating the specimens and producing court-ready evidence and reports.

Management

Our leaders and experts have amassed vast experience in the industry. Having had their training abroad, they brought in the know-how and Western practices of transparency, corporate culture, corporate governance, and shared management. Our comprehensive portfolio of Industrial Performance Solutions, including Supply Chain Performance, Production Performance, and Asset Performance Management software, proves that their effective approach has led us to success.

Human Capital

At Lembah Sari, we see our people as assets, and we are passionate about creating differences that matter. We aspire to establish an empowered team that can develop reliable products and solutions and create an excellent platform to protect products and fight counterfeits. We value the dynamic of knowledge and ideas, which leads to a wide variety of solutions and innovations. Hence, we are always willing to go the extra mile to fulfil the industry’s needs.

Deep Customisation

Due to our extensive experience working with the government, we have the skills required to provide deep customisation of our security solutions to suit businesses of all sizes. We always seek to understand our clients’ needs before implementing the best strategy to secure the desired results.

High Accountability & Trustworthiness

We possess a high level of accountability, trustworthiness, and integrity, and we understand the demarcation of authority—attributes we gained from handling government security projects. Our excellent conduct was proven when our warehouse facilities were certified as secured by the Chief Government Security Office (CGSO).

Business Needs and Visibility

Lembah Sari takes great measures to understand the needs of users, and we are aware of the concerns surrounding the products they purchase from the authenticity, quality and supply chain transparency. Our vast industry experience enables us to fully understand the specific business needs of our clients so we can help them achieve their brand security goals.